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                        Support Services

                        Support Services

                        Overview

                        Around the world and around the clock, our experts help safeguard your IT investment, 24/7/365

                        Get the ideal support and services your business needs. We offer customized options that meet your specific business and response-time goals, to help simplify your operations.

                        Features

                        Customized response times

                        From 24-hour direct access to next-business day service, you choose what fits your needs best.

                        Technology monitoring & maintenance

                        Health checks, updates, capacity planning, performance management, and more to keep you on track.

                        Grading your current environment

                        We'll assess the status of your infrastructure, troubleshoot thoroughly, and address comprehensively.

                        Services

                        • Welcome to a new level of support for the data center.

                          Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data center operations as your business embraces increasingly complex technologies.

                          You'll make the most of your technology investment - and be free to focus on bigger goals that give your business a competitive edge. 

                          Other benefits include:

                          • Faster problem diagnosis and resolution
                          • Single point of contact and end-to-end problem resolution via a dedicate Premier Support phone number
                          • Live answer by skilled technical experts to resolve your issues quickly 24x7x365
                          • Advanced Lenovo technical resources go beyond traditional hardware support
                          • Collaborative third-party software support
                          • On-Demand Remote System Analysis

                          You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.

                        • Simplify your decision-making process with three preconfigured data center support levels. Choose the response time target that matches your particular system, workload, or application environment.

                          Foundation Level

                          Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. This level provides:

                          • Next-business-day onsite response during normal business hours, 5 days per week
                          • Base warranty upgrade covering onsite installation of all replacement parts

                          You can optionally extend Foundation services with coverage up to 5 years and add the following:

                          Essential Level

                          Improve uptime for core business workloads and safeguard sensitive data. All the benefits of Foundation services, plus:

                          • 4-hour onsite response, 24 hours per day, 7 days per week
                          • Base warranty upgrade covering onsite installation of all replacement parts
                          • YourDrive YourData retention service

                          For further protection, extend Essential services up to 5 years and add the following:

                          Advanced Level

                          Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus:

                          • 2-hour onsite response or 6-hour Committed Service Repair (varies based on geography - check the Services Locator Tool), 24 hours per day, 7 days per week
                          • Base warranty upgrade covering onsite installation of all replacement parts
                          • YourDrive YourData retention service

                          Our Advanced Level offers maximum coverage and the fastest response times to protect your IT investment.

                        • Our service professionals remotely monitor and manage your data center to help ensure maximum performance, stability, and reliability.

                          Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster your workforce productivity, drive innovation, and enhance your business results.

                          Learn more:

                        Add-On Services

                        Technical account management

                        Your IT faces growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles. To simplify these challenges, a dedicated Technical Account Manager can act as a single point of contact and trusted advisor to help increase performance and efficiency in your data center.

                        Health check services

                        Lenovo Health Check services help maintain optimal performance and efficiency in your data center.

                        Experienced Lenovo consultants will perform a thorough assessment of our status.

                        Enterprise server software support

                        We'll troubleshoot your entire server software stack to simplify service cases, provide predictable costs, and help eliminate the frustration of typical software support.

                        Our experienced consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure.

                        Asset recovery

                        Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.

                        • Recycle and dispose of hardware assets responsibly, via Lenovo's audited processing facilities
                        • Web-based portal delivers a reliable and consistent customer experience.

                        Resources

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